Fax Server Shared Services Module

If you don’t necessarily fully grasp the key Shared Services Module concepts, then I hope to help you understand before you’re asked to explain yourself.

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Are You a Technician or an Engineer?

I have been in the technical support business for almost 12 years now troubleshooting anything from operating systems, to routers, to – well, faxing. During that time, I have worked with a lot of people with various skill sets and I have determined there are basically two types of support professionals: Support Technicians and Support [...]

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A Career Limiting Move?

THIS SITE WILL GO AWAY SOON. PLEASE UPDATE YOUR LINKS TO THE NEW FAX BLOG : FaxSolutionsBlog.OpenText.com Seven years ago I was a confident and utterly bored Microsoft jock who was eager to break-free from the world of Microsoft-based computing and explore the wizard-less and GUI-free technologies that occupied the other side of the IT universe. My first step onto the other [...]

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Joshua Butcher – Signing In!

Hello all, let me first say that I am excited about this blog site. We have tons of things we want to share with you about these products as well as things that have kept us sane working in the world of corporate software biz. I need to share a little bit about myself so [...]

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What happended to traditional classroom Technical Training?

Having survived through the global economic crisis so far, many organizations are still cutting back on operating expenses as I’m sure you can directly relate! One of the first to go was non-essential travel for the non-executive, especially if that travel is related to a technical resource spending non-billable time sitting in a multi-day technical training course. As nice as it is in the [...]

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I’m a Nerd, Deal with It!

Greetings! I’m a geek and I like words. I’m a training developer with Brad Wittman’s training team here at Open Text’s Fax and Document Distribution Group.

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Adam’s Introduction

Wow, it has been quite some time since I have written anything besides technical training material so please forgive me if my writing sounds a little procedural in nature to start. I will do my best to limit numbered steps and bullet points. I know you are thinking to yourself, what an exciting title to [...]

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